Hi, I'm Jashele Tillman, a Phoenix, AZ based Front End Web Developer. I specialize in developing mobile &
desktop responsive websites using HTML5 and CSS3. Currently, I am a student attending Lambda School where I am studying Full
Stack Web Development.
My work experience includes technical support, photography and customer service. My professional objective is to begin a career as a Software Developer or Software Engineer.
Recently, I have built projects that demonstrate my proficiency as a Front End Developer.
Full Stack Web Development
Associate of Applied Science
Computer Programming Technology
Delivered SaaS technical support for 30+ customers per day via phone and email; collaborated with product knowledge experts and software developers in order to innovate solutions to complex issues and documented feature change requests per customer feedback to help aid in improving the software; utilized opportunities to demonstrate knowledge of HTML by helping customers resolve functionality problems with their websites resulting in lower callback rates & better customer experience.
Processed 25+ inbound calls per day servicing Apple customer's mobile devices, iPads and iPods. Created a workflow that optimized performance which enabled being able to quickly reach the best resolution resulting in lower handle time and the ability to assist more customers.
Traveled to local pre-schools providing professional portraits for 20-100 students per session; utilized time management to complete each session at the time specified by the school; demonstrated patience with each student in order to ensure quality portraits which resulted in schools wanting to re-book with the company.